Burnett Medical Center set some pretty high goals for wellness visits, complete physicals, annual wellness visits, and welcome-to-Medicare visits. They also initiated a tier management program to follow up with patients to make sure they are doing well. We’re talking about this and more with Tamra White, Burnett Medical Center’s Medical Practice Administrator and Compliance Officer.
“As much as we like to think we’re pretty good at what we do, there’s always room for improvement.”
Tamra White joined Burnett Medical Center in 2001. Burnett Medical Center is a 17-bed Critical Access Hospital, Rural Health Clinic, and 50-bed nursing home in Tamra’s hometown of Grantsburg, Wisconsin. Throughout that time, Tamra has held various positions including medical transcriptionist, medical staff coordinator, HIM Director, and Compliance Officer. During those years she assisted with two EMR implementations, revenue cycle improvement, and planning for a $15 million building project.
Since 2017 Tamra has served as the Medical Practice Administrator and Compliance Officer in addition to implementing an Emergency Preparedness program. In December 2018 Tamra was asked to co-lead the organization when the hospital’s CEO had an unexpected three-month medical leave.
Tamra is currently finishing her bachelor’s degree in healthcare management through Regent University. After that, she plans to obtain a master’s degree in healthcare administration. Tamra also holds a degree in health information management from Rasmussen College.
Tamra’s mission is to serve her community, friends, and family in humility and love while ensuring they have close-to-home access to high-quality healthcare. Her professional interests involve strategic planning, medical staff relations, compliance, and regulatory issues, and goal cycles and action plans. Tamra’s personal interests include spending time with her husband and two daughters, reading, church activities, and Bible study small groups.
Rural Medical Centers has clinics located in mountains where there is no internet or cell service, and in the middle of a tomato field. As you might imagine, they have a few challenges providing healthcare services. I invite you to listen to a very interesting conversation with Jessica Zimmerman and Alexis Andino who are both with Rural Medical Centers in East Tennessee.
“We have a clinic in the mountains where there is no cell or internet service, so the way we access and treat people there is different.”
Jessica Zimmerman is a native of Lima, OH, and is married to Javier. They have one son, Ethan. Jessica is currently transitioning from her role as Corporate Compliance Manager with Rural Medical Services, Inc. to a position working with Auxiliary Services offered through her organization which is a FQHC located in East Tennessee. Jessica is bilingual and uses that ability to not only help her fulfill duties at work but also as a volunteer English teacher for adults one night a week.
Alexis Andino is originally from Tegucigalpa, Honduras, Central America. He is married to Edith, and they have 3 married young adult children, who give them the joy of enjoying 6 grandchildren with one more on the way. Alexis is a bilingual Agricultural Engineer, with a diploma in Church-based community Facilitation, who worked for several years as a church-based community project facilitator for Christian Service Organizations in Honduras, Central America.
Alexis works as a Community Outreach and Transportation worker for Rural Medical Services, Inc.